Noel joyce WiFi going on and off here in Limerick. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth. Out of 5,590,397 speed tests recorded on the BT network. Reviewers complaining about Virgin Media most frequently mention customer service problems. If you’re not currently a Virgin Media customer, you’ll need to get Virgin Media broadband before you’re able to get a Stream box. 4. 4Mbps in March 2023. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Further exclusions & legal stuff apply. How to cancel Virgin Media Broadband and TV. Booking an engineer is easy with Virgin Media. Gig1 Fibre Broadband (average download speed 1130Mbps). If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. Customers who subscribe to paid services through Virgin Media. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. We currently recommend Virgin's M100 broadband at £26. Visit BT Broadband » ↑ Comparison table. Virgin's mobile service is available under the Virgin. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. Virgin Media billing and payments help and support. However, although the company. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. Discount Codes Last Tested: 15 November, 2023. One of the reasons so many customers seem satisfied with their Virgin Media speeds is they tend to overperform the. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. Virgin TV 360. Mon - Fri 9am to 6pm. Within that letter or email, we’ll also include information about any other changes we’re. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). Here's a full list of all the channels included in Virgin Media TV and broadband packages. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. TV box - 15 mins. See how we scored Best in test. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. g. Tue 4 Apr 2023 // 09:20 UTC. If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online. Virgin Media offers only superfast and ultrafast broadband. Includes a 30-day money-back guarantee so you can try it risk-free. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. Tried leaving today, got strung along through 4 different people on the phone for 2 hours quoting better prices until the last one. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Compare broadband packages. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Virgin Media services are only available in eligible Virgin Media network areas. Compare broadband. Calling from abroad: 00 353 1 2458000. Step 2: Order your NOW Broadband service. At least 30Mbps download speeds in every room or £100 one-off credit. While other providers offer multiple services that you pick and choose, Virgin Media’s core TV and broadband packages – called Big bundles and Bigger bundles – come with all channels and. There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of. Multiple broadband speed tests over time can show if and when speed fluctuates. All our offices and call centres are working to Covid secure guidelines. You might also need to change it if your current package isn’t available at your new address. Or. Virgin Media’s M125 broadband plan is a prime example: it’s an opportunity for broadband bargain hunters to lock in an average download speed of 152Mbits/sec at. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Contact centres are also affected, it said in a statement on Twitter. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Mobile customers can also use the app to keep on. (Use our comparison tool to check the current prices, of course. All our deals are unlimited broadband packages - download and stream what you like. To find out what speeds are on offer in your area. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. 88% uptime) Access to wifi hotspots when out and about; Great. Mon - Fri 9am to 6pm. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Rather than Live Chat, it works like a text message conversation. No charges for service and repairs Superhero service and repairs as standard. V6. You can easily connect 10+ devices at the same time. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. At Virgin Media we aim to keep you informed of any updates that may be affecting the services in your area. 33 a day and you’ve been paid £830. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Flexible call plans to stay connected with your loved ones. Search Search. Virgin Media is part of NTL:Telewest. TV. Virgin Media services are only available in eligible Virgin Media network areas. We currently reach just over 53% of homes in the UK and we’re expecting that to rise. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 1Gb. Not a customer? Talk to us about joining: 1800 940070. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Virgin Fibre Areas only. 99 a month for two years. * Call costs may vary. From a Virgin mobile phone or landline: 150. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Find the Broadband Best Offer for Your Home. Customers across the country were reporting a complete failure of their broadband service for. Billing and payments. Virgin media expect me to pay £8 a month for booster boxes, I have declined this as I am already paying for a service that I am not receiving. ie provides answers to all your broadband, TV and Home Phone questions here. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. Find out more1 day ago · Virgin Media Free Broadband. £8p/m extra or included with Gig1 or Volt. £32. We do broadband. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. Compare our best broadband deals in your area in seconds with free set up. 50 per month. Terms and Conditions – PAYG Mobile. Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, posting responses stating “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Discover the best and worst broadband providers in the UK with our expert reviews. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. Plusnet is a brilliant alternative to the bigger names in broadband. TV 360 and home phone not currently available in 2022/23 network expansion areas. Customer service. “However, as a gesture of goodwill, we have removed the. Most QuickStart kits have just 6 cables, connectors and powerlines to. This information is updated every 15 minutes, so you're always in the know. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. £29. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. 4 and A. Automatic compensation under Ofcom rules is £9. ie. Virgin Fibre Areas only. Cost of living crisis. Click the Link. When you have Virgin Media Fibre Broadband, you don’t need a phone line. In comparison, 48% of BT speed test results scored above 50 Mbps. Broadband Speed Test. . Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. If that doesn’t do the job, we’ll send you up to a total of 3. If you are one of the potentially thousands who has experienced an. 99 a month for two years. See your balance and make quick payments. Loaded TV : Minimum period of 12 months applies. speed; Virgin Media M125:. Virgin Media services are only available in eligible Virgin Media network areas. The Virgin Media packages on offer are: 500Mb Broadband + Loaded TV. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 8 Virgin Media discount codes for November 2023. Enter your postcode to see if you can get our services. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. It’s supplied to your home by an internet service provider (ISP), such as BT or Virgin Media. Up to 100Mbps. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Pretty cool, right? When will. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. Take a look at how our speeds compare to our competitors’ fastest median download speeds. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Pros. : Compare our best broadband deals in your area. No setup fee. You can also end your contract by writing a letter and. Enter your postcode to explore our latest deals. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. Published: 30 Jun 2023 10:30. You may need to use the. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. Change or cancel your package. From any other phone: 0345 454 1111. Updated on 13 July 2023. £49 a month. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. You'll have 30 days to cancel your account. Available with M50 broadband or faster. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. 50 per. Offer Ends 03/01/2024. We’re so confident in this technology that we’ve launched. Automatic compensation scheme. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Automatic compensation under Ofcom rules is £9. How long will the QuickStart installation take me? WiFi Hub - 30 mins. If you’re a Virgin Mobile customer, dial 789 from your Virgin Mobile phone, or 0345 6000 789* from any other phone. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. Fibre broadband. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. Virgin media broadband deal with TNT sports add on for £10pm £50 bill credit 10% stream credit back on every subscription Use this link to direct you to the specific plan. Phone line - 5 mins. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Sky Sports HD, Sky Cinema Ultra HD, BT Sport Ultimate, Virgin TV Ultra HD in diamond-clear Ultra HD; Enjoy Ultra HD through Prime Video and Netflix (if you subscribe) Watch and stream on all your screens with Virgin TV 360; Sky Cinema Ultra HD will only be available if you have our Sky Cinema Collection in your bundle. Compare all broadband deals. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Virgin Mobile package. Continue to checkout . Virgin Media is part of NTL:Telewest. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Cancelling Virgin Media broadband over the phone. My Virgin Media makes managing your account easier with all your information in one place. 50 a month. * WiFi hotspots. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. A. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. and TV too…. The call centre runs from 8am – 9pm Mon-Fri, 8am-8pm Sat, and 8am-6pm Sun. Step 2: Get connected. Virgin Media's ultrafast broadband packages combine high-speed. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. We’re aiming to connect around 4 million extra homes and businesses. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Customers on the new M125 package will get a 22% uplift with average speeds of. £32 a month. O2 have a team dedicated. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. TV 360 and home phone not currently available in 2022/23 network expansion areas. Restart your services. It's so easy and we've even written the letter to get you started. Switch to eBilling and save yourself £21 a year. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. All TV packages include Sky Q, Sky's revolutionary set-top box. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. It’ll check for connection issues affecting. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. Make a payment. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. With another provider you will get new customer pricing. All TV packages include Sky Q, Sky's revolutionary set-top box. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media's M350 service goes up to a massive 362Mbps, while smaller providers like Gigaclear can even reach download speeds of 900Mbps. Compare our best broadband deals in your area in seconds with free set up. No setup fee is available on all bundles, broadband & phone, and broadband only packages. TV on the go. The cheapest broadband deals with the fastest internet. And it’s available to both new and existing customers who take a Virgin Media broadband package at no additional monthly cost – whether you go for a broadband-only or broadband and. Customers on M100 and M200 broadband packages have been upgraded to M125 and M250 services – with speeds increasing by up to 24%. Business broadband. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. “ Virgin Media's service experience has been deeply unsatisfactory. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. Pack our kit. Check your service status; home. In fact, Virgin Media can legitimately claim to be the UK's fastest widely available broadband – with its 1130Mbps Gig1 service available to everyone on its network. Unfortunately, in 2023 Virgin Media was plagued by a number of outages, some of which lasted hours at a time, leaving customers unable to get online or access their Virgin Media emails. M100 Fibre Broadband and Virgin Phone: New customers only. Working hard to help connect the nation, shop our offers and order online. Virgin Media services are only available in eligible Virgin Media network areas. A master socket is the main socket for the phone line in your home, not an extension socket. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. If you’ve got a quick question, you can use our Virtual Assistant service. Understanding your Virgin Media bill. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. TV box - 15 mins. Virgin Media services are only available in. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Excludes broadband faults and broadband network outages. Free Virgin Media Hub 5 Wi-Fi router. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 1 technology, is designed to power the next-generation of connected devices – including modern. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. We’ve taken a closer look at what Virgin Media is offering with. Virgin Media has a rating of 1. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. The company has been a subsidiary of Liberty Global plc,. Zen Internet. When you’re booking your move, let us know if you want to choose a new package for your new home. ISPs & The Internet. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. It has not so far given any. If you have any queries or comments about this privacy notice, please write to Data. Poor speeds far below what was advertised. It could even happen that both internet and. Clear basket. This promotion means you won’t pay the usual setup fee of £35. Online chat: You should see the option to start a chat on Virgin Media's website. At least 30Mbps download speeds in every room or £100 one-off credit. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. Virgin Media brags that it offers speeds that are up to 16x faster than those offered by BT and Sky. Manage order or appointment. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with. ac. You’ll then be able to use your same old phone to make. Further exclusions & legal stuff apply. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. Empowers digital innovation for education in thousands of schools. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedThis promotion means you won’t pay the usual setup fee of £35. Volt. All our services will be set up so, once you’re in your. These prices are for new customers only. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Virgin Media broadband M250 Fibre broadband. For only £26. Reboot the broadband Hub. Whether you’re just looking for a good internet connection or want to add more services like phone and TV, you’ll be able to find the right broadband deal for your household. If you think you’ve used the incorrect bank account details when paying via bank transfer. Up to 3 WiFi Pods if needed. From the cabinet and onwards, Virgin Media then passes the traffic across its own fibre optic network where. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Hi - thanks for replying. So don't BS me with your stupid replies. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Broadband & sim deals. Introduction; 1. Wed 23 Aug 2023 19. Switching broadband provider is as easy as 1, 2, 3…. Virgin Media services are only available in eligible Virgin Media network areas. Unlike BT and Sky, Virgin Media runs on its own cable network. Now with no setup fee!If you are having trouble cancelling and need to make a complaint, Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Computer Hardware, Software, Internet + ISP Forums. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media O2 is getting into the Christmas spirit early by handing out free broadband speed boosts to thousands of its customers. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. On your installation day, your engineer will arrive in a. PO Box 4014. Mon - Fri 9am to 6pm Billing and Sales. Exclusive student broadband deals with an '. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Virgin Media Television. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. View Deal. You just need to give Virgin Media 30 days’ notice that you want to leave. Broadband only deals Broadband, TV and phone deals Broadband, TV, phone. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Here you can change your network name (SSID) and password, choose which. Speed, usage, customer support and more are just as important when it comes to choosing a broadband provider that’s right for you. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Next, tap Check. Join Virgin Media online today from just £26. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback. Virgin Media Broadband upgrade deals for existing customers. Discover more about Virgin Media O2 . Gig1 Fibre Broadband: 18 month minimum term applies to your broadband service. You can find these details at the top right hand corner of your bill. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Save BIG on Virgin’s Fibre M125 Broadband and receive £50 in bill credit. Fibre broadband. Make a payment in My Virgin Media. It is a nominal requirement that each active node (e. 360 box on par with Sky Q in terms of its functionality and access to channels and additional services. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned ‘Local Legends’ for Covid-19 responseStep 2: Order your Virgin Media Broadband service. Excludes broadband faults and broadband network outages. Fastest median download speed . Working hard to help connect the nation, shop our offers and order online. Next, tap Check. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Registered in England with number 02591237. UK ISP Virgin Media (VMO2) has confirmed that the first trial customers on their new XGS-PON powered Fibre-to-the-Premises broadband network were connected this month, which in the future will make even faster latency and symmetric speeds of up to 10Gbps possible across their entire network. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. Virgin Media. How to change my Virgin Media or Virgin Mobile package by phone. Early Disconnection Fees- PAYM & SIM Only Contract. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. You just need to give Virgin Media 30 days’ notice that you want to leave. Leaving Virgin Media. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA . All our services will be set up so, once you’re in your. The check will show if there are Virgin Media. Get more information on the advertised Virgin Media broadband speeds here. Sign in to My Virgin Media a. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. Virgin Media’s broadband isn’t just fast, it’s totally unlimited too. Virgin Mobile package. Broadband. It's such a useful link that it's on every page of the Community! 2. Virgin Media has signed up to regulator Ofcom’s voluntary Broadband Code of Practice. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. £8 a month add-on or at no extra cost.